Success Scorecards
Define Success Before Day One
Transform abstract responsibilities into observable, discussable success criteria across outcome, metric, milestone, and capability categories.
Quality control
AI checks without replacing manager judgment
Flags vague indicators, activity-focused metrics, and level mismatches. Every indicator preserves its source and includes space for manager notes.
First Quarter Outcomes
- Outcome Reduce time-to-first-value by 30%
- Milestone Ship onboarding v2 by end of Q1
Annual Outcomes
- Metric NRR ≥ 115% in owned segment
- Capability Lead cross-functional planning without escalation
Quality & Behavioral Standards
Collaboration results, behavioral expectations, and manager notes preserved alongside AI suggestions.
Clarity review & manager oversight
AI suggests — managers approve
Review Clarity flags indicators that are too vague, activity-focused instead of outcome-focused, or mismatched with role authority. Rewriting suggestions appear inline; manager notes are preserved as the source of truth.
Clarity check results
- Too vague "Improve customer satisfaction" → suggest: NPS ≥ 45 in owned segment
- Activity not outcome "Attend weekly meetings" → suggest: Drive cross-functional decisions documented in RFC
- Level mismatch "Approve company-wide budget" → exceeds IC authority scope
Indicator with source & notes
Reduce mid-market churn from 8% to 5%
Source: Role Charter · Business outcome #2Board expects visible progress by end of Q1 — discuss weekly in 1:1s.
Key Collaboration Results
- Product: co-own retention roadmap with measurable handoffs
- Sales: reduce mis-set expectations via shared deal criteria
- Support: 48hr escalation SLA on at-risk accounts
Define success before day one
Transform responsibilities into observable outcomes with Q1 and annual targets managers can actually discuss.